Voicemail 24/7 (response within 24 business hours and by order of receipt).
Customer Service Hours: Monday - Friday: 8 a.m. - 4 p.m. EST
Sophias Style Boutique
14808 Shepard Street #700
Omaha, NE 68138
Finding the right size isn't always easy. Our size charts provide a helping hand and offer a guide for sizing of clothing and shoes. Please be aware that garment sizing varies from brand to brand.
We are more than happy to accept returns, and pride ourselves on having a simple and convenient return policy.
Please see below for our Special Occasion Wear Return Policy and items not eligible for return.
Most returns sent back to us within 30 days of the ship date are eligible for a full refund. Returns postmarked back to us within 60 days of order shipment are eligible for partial store credit, and returns will not be accepted after 60 days. Original shipping fees are not refundable.
To ensure that you will receive a full product refund, please only return items that meet the following criteria:
- Items are unworn and unwashed
- Items have not been embroidered
- All tags are still attached. Shoes must be returned in original packaging
- Items are returned to us within 30 days of arrival (20 days for Special Occasion Items) to you as documented by postal carrier
- On International orders, all applicable duties/ taxes have been paid
- We cannot accept returns on undergarments, swimsuits or hair accessories
- Furniture and lighting are subject to a 10% restocking fee upon return
- Shoes must be unworn and returned in the original box. No returns accepted if the shoe box is damaged/not included. Do not place tape or shipping labels directly onto the shoe box.
- If payment is made by Money Order your refund will be processed in the form of an EGift Card to be used at www.sophiasstyle.com.
Items not accepted for return:
-Womens/Juniors Shoes -Womens Clothing -Accessories -Swimwear -Final Sale/Red Line Sale
Returns must be shipped to:
Sophia's Style Boutique
14808 Shepard Street, Suite 700
Omaha, NE 68138
How To Return an Item
We provide a pre-addressed/pre-paid domestic shipping label for your convenience. You may also opt to mail your return through any carrier of your choice while assuming responsibility for shipping charges.
Please note: If you choose to use our prepaid return label, there is a $5.85 charge for the first item, and a $2.25 charge for each additional item. This label is for US domestic shipments only. You may download a printable version of our return mailing label here.
To ensure you item is returned and refunded without error or complication, please take the following steps:
- Package your items securely & securely affix the return label to the outside of the package
- Include full name, invoice number, telephone number, & item(s) returning with reason(s) (i.e. 'too big')
- We recommend shipping with a carrier that provides tracking information if not using our return label
All returns are handled within five (5) business days of receipt to our warehouse. Please allow up to 30 days for credit to appear on your credit/debit card billing statement.
All special occasion wear items will be assessed a 20% restocking fee. Please ship your return to us within 20 days of arrival to you as documented by the original shipping carrier.
Special Occasion Wear Return Policy
- Communion/Confirmation Dresses
- Pageant Gowns
- Flower Girl Dresses
- Christmas Dresses
- Easter Dresses
- Boys Formal Wear
- Christening/Baptism Gowns
- Quinceanera Gowns
- Prom/Formal Gowns
- Maternity Apparel
If the size you ordered does not fit, please return it back to us and order the size you need as soon as possible. Our inventory changes by the minute so we cannot guarantee we will have the item available by the time your return comes back to us.
No matter what shipping method you choose, your purchase will automatically be shipped within 2-3 business days of payment received unless noted otherwise in product description, with the exceptions of embroidered and pre-ordered items.
We ship Monday through Friday with the exception of Federal Holidays.
Standard Flat Rate Shipping: 5-7 business days for delivery, allowing up to 11 business days.
Shipping Expedited Service: 3-5 business days for delivery, allowing up to 11 business days.
Shipping Next Day Air Saver is guaranteed 2 business day delivery after order begins shipment.
Transit time may take an additional 7 days when you order embroidery and 14 days when payment is made by money order.
Preorder items will ship within 2-4 business days of advertised ship date.
When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below which corresponds with the shipping method listed in your email.
Track Standard UPS shipments at www.ups.com/tracking
Track Standard UPS shipments at www.ups.com/tracking
Track FedEx shipments at www.FedEx.com
INTERNATIONAL TRANSIT TIME
We ship International Airmail. For faster delivery, you may choose to ship via Global Express Mail. Please note your government’s Customs may hold your package up to 8 weeks.
Shipping Standard International: 15-30 business days for delivery
Shipping Global Express Airmail: 2-4 business days for delivery
Shipping Global Airmail, your package can be tracked within the United States at the website listed below. However, once a package leaves the United States it can no longer be tracked. If tracking is important, we encourage you to ship via our Global Express Mail option.
You may view delivery details and status for USPS shipments at www.usps.com
INTERNATIONAL DUTIES / TAXES
We are required by law to accurately list the contents and price of your purchases. Your purchases may be subject to duties and or taxes. You, the buyer, are responsible for any duties, taxes and customs changes. In case of returns, shipping and duties/taxes are not refundable.
1. What are the accepted payment methods?
Our secured checkout system accepts the following methods of payment:
- Credit Card: MC / VISA / AMEX / DISC
- Cashier Check: must be in U.S. funds. Please print your order number on the check
- Money Order: must be in U.S. funds. Please print your order number on the check
- We do not accept personal or international checks
After checkout is complete, money orders may be sent to:
Sophias Style, 14808 Shepard Street #700, Omaha, NE 68138
2. Why is my credit card declined?
In almost all instances credit cards are declined because of an AVS mismatch error. This simply means that the U.S credit card processing company was unable to verify your billing address. This security precaution is put in place to protect card holders from credit card fraud.
How to fix this:
- A very safe and effective way to avoid these issues is to select PayPal during the checkout process rather than a credit card. PayPal is completely safe and is the largest online payment method in the world.
- If you continue to have problems with payment, just complete your order and mark payment as a money order. Then you can contact us at 1-866-423-2231 and we will help you further.
3. What happens if I don't pay within 14 days of my first purchase?
If payment is not received within 14 days of the original purchase, the checkout will expire and the order will be cancelled. In the event of an extenuating circumstance, please contacts us via email or phone and we will gladly re-open your checkout.
4. Can I cancel an order?
We will make every effort to honor your request to cancel an order after it has been submitted. However, once the submit button has been clicked, the order will begin processing, and we cannot guarantee that we will be able to stop it as most orders are processed automatically.
5. Do you have any additional sizes or styles in stock?
Everything we have in stock can be found on our website: www.SophiasStyle.com. All available sizes for an item will appear in the size drop down menu.
6. Why do some styles only have odd sizes?
Some brands only choose to make odd sizes for their styles. We usually recommend you pick the bigger size and have the item tailored locally for a perfect fit.
7. Can you send the item as a gift?
Gift wrap may be added to most items for $5.49. This includes gift wrapping and the option of inputting your personal message to be included in the package.
8. How does Embroidery Service work?
Hundreds of our girls clothes, boys clothes and baby clothes can be embroidered with a monogram or name. Items available for personal embroidery from Sophias Style Boutique can be personally embroidered for $8.99 per item. Please allow 7 days after cleared payment for items to be personally embroidered. Please note that we cannot accept returns for embroidered items.
Simply follow the steps below to add our custom embroidery service to your order:
On an item page you will see the Monogram It! headline below the size drop down menu. Click "yes" to add personalized embroidery service to your order.
Select your monogram type, either a single initial or a word (maximum 15 characters). Enter the desired letter or words. Then select a font and thread color from the selections provided. You can see a preview of your embroidery by clicking the "Get Preview" button.
When you are satisfied with the style and color of your embroidery, simply click the "Add To Cart" button to put the embroidered item into your shopping cart. Now you can continue shopping or proceed to the checkout!
9. Why can't i return Sale Items?
In order to provide you with the lowest prices on the market we cannot accept a Final Sale item for a refund however if you insist we can honor it but it will be subject to a re-stocking fee of 25% price.