Customer Service

Contact Us

help@sophiasstyle.com

1-866-423-2231
Voicemail 24/7 (response within 24 business hours and by order of receipt).

Click here for help from one of our customer service reperesentatives

Customer Service Hours
Monday – Friday: 9a.m. - 4p.m. CST

Sophias Style Boutique
14808 Shepard Street #200
Omaha, NE 68138

Accepted Payment Methods

bill me later

Our secured checkout system accepts the following methods of payment:

  • Paypal
  • Credit Card: MC / VISA / AMEX / DISC
  • Cashier Check: must be in U.S. funds. Please print your order or item number on the check.
  • Money Order: must be in U.S. funds. Please print your order or item number on the check.

We do not accept personal or international checks.

After checkout is complete, money orders can be sent to:

Sophias Style Boutique
14808 Shepard Street
Omaha, NE 68138

Declined Credit Card

In almost all instances credit cards are declined because of an AVS mismatch error. This simply means that the U.S credit card processing company was unable to verify your billing address. This security precaution is put in place to protect card holders from credit card fraud.

A very safe and effective way to avoid these issues is to select PayPal during the checkout process rather than a credit card. PayPal is completely safe and is the largest online payment method in the world. The set up takes only a couple of minutes and it will eliminate the issues with the AVS errors.

If you continue to have problems with payment, just complete your order and mark payment as a money order. Then you can contact us at 1-866-423-2231 and we will help you further.

Shipping Costs
Shipping Method
(USA)
1st Item Each Additional Item
Standard Flat Rate Shipping
(5-7 business days)
$7.99 NO ADDITIONAL CHARGE
Expedited Service
(3-5 business days)
Calculated (by weight/zip) NO ADDITIONAL CHARGE
Next Day Air Saver
(1-2 business days)
Calculated (by weight/zip) NO ADDITIONAL CHARGE
Express Next Business Day
(after shipment Monday-Friday)
Calculated (by weight/zip) NO ADDITIONAL CHARGE

*Hawaii, Alaska, APO & PO Box address are shipped via USPS
*Holidays and weekends are not considered business days
*Orders to Hawaii and Alaska are not considered lost until 20 days after shipment


 Shipping Method
(Worldwide)
1st Item Each Additional Item
Standard International (15-30 business days. Please allow up to 8 weeks for items to clear customs.) Calculated (by weight/zip) NO ADDITIONAL CHARGE
Global Express Mail (2-4 days) *We cannot guarantee packages clearing customs within this time frame Calculated (by weight/zip) NO ADDITIONAL CHARGE
Size Chart

To ensure the perfect fit, we have included the exact measurements of each item within the description. Click here to view our general girl's size chart

Click here to view our girls shoe size chart

Embroidery Service

Most items purchased from Sophias Style Boutique can be personally embroidered for $8.99 per item. Please allow 7 days after cleared payment for items to be personally embroidered. Please note that we cannot accept returns for embroidered items.

Adding that extra something special to a garment has never been easier with our personal embroidery service! Hundreds of our girls clothes, boys clothes and baby clothes can be embroidered with a monogram or name. Simply follow the steps below to add our custom embroidery service to your order:

Step One

On an item page you will see the Monogram It! headline below the size drop down menu. Click “yes” to add personalized embroidery service to your order for just $8.99.

Step Two

Select your monogram type, either a single initial or a word (maximum 15 characters). Enter the desired letter or words. Then select a font and thread color from the selections provided. You can see a preview of your embroidery by clicking the “Get Preview” button.

Step Three

When you are satisfied with the style and color of your embroidery, simply click the “Add To Cart” button to put the embroidered item into your shopping cart. ($8.99 embroidery charge will automatically be added to the item total). Now you can continue shopping or proceed to the checkout!

Do you have any additional sizes or styles in stock?

Everything we have in stock can be found on our website: www.SophiasStyle.com. All available sizes for an item will appear in the size drop down menu.

Will taxes/duties be charged upon delivery?
We are required by law to accurately list the content and prices of your purchase. Your purchase may be subject to duties / taxes and customs charges. You, the buyer, are responsible for any applicable duties / taxes and customs charges. For an estimate of these charges, we suggest you contact your local authorities.
Can you send the item as a gift?
You add gift wrapping to most items for $5.49. This includes gift wrapping and you can write your own personal message to be included in the package.
What happens if I don't pay within 14 days of my first purchase?
If payment is not received within 14 days of the original purchase, the checkout will expire and the order will be cancelled. In the event of an extenuating circumstance, please contacts us via email or phone and we will gladly re-open your checkout.
How long will it take to receive my order?

No matter what shipping method you choose, your purchase will automatically be shipped within 2-3 business days of payment received unless noted otherwise in product description, with the exceptions of emboridered items and pre-order items.

DOMESTIC TRANSIT TIME

We ship Monday- Friday. We do not ship Saturdays, Sundays or Federal Holidays. (We define Monday- Friday as business days).

Standard Flat Rate Shipping, on average, takes 5-7 business days for delivery, and we ask that you allow up to 11 business days. For guaranteed delivery, we encourage you to ship via our Next Day Air Saver (2 Business Days after shipment) option.

Shipping Expedited Service, on average, takes 3-5 business days for delivery, and we ask that you allow up to 11 business days. For guaranteed delivery, we encourage you to ship via our Next Day Air Saver (2 Business Days after shipment) option.

Shipping Next Day Air Saver is guaranteed 2 business day delivery after shipment.

Transit time may take an additional 7 days when you order embroidery (a total of 12-14 days).

Transit time may take an additional 14 days when you pay by money order (a total of 19-21 days).

Pre-order items will ship within 2-4 business days of advertised ship date.

DOMESTIC TRACKING

When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link bellow which corresponds with the shipping method listed in your email:

Track Standard UPS shipments at www.ups.com/tracking/tracking.html
Track USPS shipments at www.usps.com

INTERNATIONAL TRANSIT TIME

We ship International Airmail. For faster delivery, you may elect to ship via Global Express Mail.

We ship Monday- Friday. We do not ship Saturdays, Sundays or Federal Holidays. (We define Monday- Friday as business days)

Shipping Standard International, on average, takes 15-30 business days for delivery. Please note your government’s Customs may hold your package up to 8 weeks.

Shipping Global Express Airmail, on average, takes 2-4 business days for delivery. Please note that your government’s Customs may hold your package up to 8 weeks.

Transit time generally takes an additional 7 days when you order embroidery (or a total of 22-37 days).

INTERNATIONAL TRACKING

Shipping Global Airmail, your package can be tracked within the United States at the website listed below. However, once a package leaves the United States it can no longer be tracked. If tracking is important, we encourage you to ship via our Global Express Mail option.

www.usps.com

INTERNATIONAL DUTIES / TAXES

We are required by law to accurately list the contents and price of your purchases. Your purchases may be subject to duties and or taxes. You, the buyer, are responsible for any duties, taxes and customs changes.

Tracking Numbers

Domestic Shipping / Tracking:

When your items ship, you will receive a tracking number via a shipping confirmation email sent to the email address you provided at the checkout. We ship with two carriers, UPS and USPS. Track the status of your package at the link bellow which corresponds with the shipping method listed in your email:

Track standard UPS shipments at www.ups.com/tracking/tracking.html
Track USPS shipments at www.usps.com

Please note that Next Day Air Saver (2 Business Days after shipment) is our only guaranteed shipping method. If tracking is important to you, we encourage you to ship our Next Day Air Saver (2 Business Days after shipment) option. All other forms of domestic shipping are not guaranteed and may take up to 11 days to arrive. However, we do insure your package against loss, which is defined as non-arrival 11 days or more after ship date.

International Shipping / Tracking:

We ship International Airmail. We can confirm our date of shipment and United States tracking information is available. However, once an international package has left the United States it is unable to be tracked. Also please note that while Standard International Shipping takes an average 15-30 business days for delivery, your government’s Customs may hold your package up to 8 weeks. If tracking is important, we encourage you to ship via our Global Express Mail option.

Returns/Exchanges

We are more than happy to accept returns, and pride ourselves on having a simple and convenient return policy.  With the exception of women's clothing, sale items, all special occasion wear (please see below for our Special Occasion Wear Return Policy) and embroidered items, we will accept returns on items within 30 days of the shipped date. Shipping will not be refunded.   *PLEASE NOTE* Embroidered items and all women's clothing, shoes and accessories cannot by returned and we do not charge a restocking fee for all returned special occasion dresses but special occasion items must be returned in maximum 20 days from arrival as documented by the shipping carrier. All items with a red sale price are final sale.  We do not accept returns for any sale items. To ensure that you will receive a full product refund, please only return items that meet the following criteria:

  • Items are unworn
  • Items are unwashed
  • All tags are still attached
  • Items have not been embroidered
  • Items are sent back to us within 30 days of shipped date
  • On International orders, all applicable duties/ taxes have been paid.
  • We cannot accept returns on undergarments, swimsuits or hair accessories
  • Furniture and lighting are subject to a 10% restocking fee upon return
  • Shoes must be unworn and returned in the original box. Please note: We will not accept returns if the shoe box is damaged or not included. Do not place tape or shipping labels directly onto the shoe box.

Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only.  If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department at 1-866-423-2231 or email us at help@sophiasstyle.com.

We do offer a pre-paid return shipping label.  Please note:  when using this label, a $5.85 charge for the first item, and a $2.25 charge for each additional item will be deducted from your total refund.  You can download a printable version of the return mailing label.  You may also opt to mail your return to us yourself through any carrier you choose, and take full responsibility for all charges incurred. Please use the form below to note why your are returning the product and to ensure the fastest response to your return.

Exchanges

If we wait until we receive the return item to complete a traditional exchange, we cannot guarantee that the new item you want will still be in stock. Rather, we encourage you to purchase the new item in the size that works best for you and we will reimburse your account as soon as we receive the return item. This ensures that the new item you want is in stock.

Special Occasion Wear Return Policy

Special Occasion  Wear consists of:

  • Communion/Confirmation Dresses
  • Pageant Gowns
  • Flower Girl Dresses
  • Christmas Dresses
  • Easter Dresses
  • Boys Formal Wear
  • Christening/Baptism Gowns
  • Quinceanera Gowns
  • Prom/Formal Gowns
  • Maternity Apparel

If you purchase a special occasion wear item, and for any reason are dissatisfied with your purchase, you are more than welcome to return it to us for a refund.  *Please note that we do not charge a restocking fee for special occasion wear. Please ship your return to us within 20 days of receipt.  We cannot accept special occasion wear returns after more than 20 days.  Please ensure that your return is in its original condition as per the following criteria:

  • Items are unworn
  • Items are unwashed
  • All tags are still attached
  • Items have not been embroidered
  • Items are sent back to us within 14 days of shipped date
  • On International orders, all applicable duties/ taxes have been paid
  • We cannot accept returns on undergarments, swimsuits or hair accessories
  • Furniture and lighting are subject to a 10% restocking fee upon return

Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only. If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department at 1-866-423-2231 or email us at help@sophiasstyle.com.

All returns are handled within four business days of receipt at our warehouse. Please allow up to 30 days for credit to appear on your credit/debit card billing statement.

When packaging your return, be sure to include your name, the reason for return (i.e. 'too small' or 'too big'), and the item number or order number (top left of invoice).