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How do we check out?
There are two checks out options:
Check-Out Now:
Click on the CHECK OUT NOW button on the Shopping Cart. This completes your payment. Your purchase will automatically be shipped the next day (excepting when you order embroidery or pay by personal check).
Check-Out Later:
Within three hours of your purchase, you will be notified via e-mail with payment instructions. There is no need to contact us to arrange payment. The email will contain a link to our checkout site where you will be able to pay for your item.
Combined Shipping:
If you would like to continue shopping and combine shipping, please do not check out or pay until you have purchased your final item. Items purchased within 3 days qualify for our combined shipping discount.
Check Out must be completed within 14 days of purchasing your first item. If payment is not received within 14 days, your order will be cancelled.
What are your customer service hours?
We can be reached by e-mail or phone:
E-Mail: email@sophiasstyle.com; e-mails will be responded to within 24 hours.
Phone: 402-991-6398; we are available Monday through Friday 10a.m. - 3p.m. CST; you may leave a message 24/7; all calls will be answered within 24 hours and by order of receipt.
Mailing Address:
SophiasStyle.com
14808 Shepard Street
Omaha, NE 68138
Will taxes/duties be charged upon delivery?
We are required by law to accurately list the content and prices of your purchase. Your purchase may be subject to duties / taxes and customs charges. You, the buyer, are responsible for any applicable duties / taxes and customs charges.
For an estimate of these charges, we suggest you contact your local authorities.
Can we mark the item as a gift or sample?
You can, at checkout, indicate whether your purchase is a gift. We will then note on your purchase content, price and that it is a gift. Note that purchasing a gift may lessen your duty / tax / customs liability.
Will I receive a tracking number?
Domestic Shipping / Tracking: we ship USPS first class. While we can confirm our date of shipping and furnish a reference number, USPS does not provide a tracking code and, as such, we cannot track your purchase en route. We do, however, insure your package against loss. (Loss is defines as your purchase not arriving within 11 days of ship date). If tracking is important to you, we encourage you to ship our USPS Express Mail option.
International Shipping / Tracking: we ship USPS Airmail. We can confirm our date of shipment but USPS does not provide a tracking code and, as such, we cannot track your purchase en route. If tracking is important, we encourage you to ship via our USPS Express Mail option.
What happens if I don't pay within 14 days of my first purchase?
If payment is not received within 14 days of the original purchase, the checkout will expire and the order will be cancelled. In the event of an extenuating circumstance, please contacts us via email or phone and we will gladly reopen your checkout.
Is the item New With the Tags on It?
All items are brand new with the tags on them unless otherwise noted in the description.
Do you have any additional sizes or styles in stock?
Everything we have in stock can be found on our website: www.SophiasStyle.com.
Where do we send our payment?
After checkout is complete, money orders or checks can be sent to:
SophiasStyle.com
14808 Shepard Street
Omaha, NE 68138
What forms of payment are accepted?
Our secured checkout system accepts the following methods of payment:
> Paypal
> E-Check
> Credit Card: MC / VISA / AMEX / DINERS
> Cashier Check: must be in U.S. funds; please print your order or item number on the check;
> Money Order: must be in U.S. funds; please print your order or item number on the check;
> U.S. Personal Check: please print your order or item number on the check. To ensure clearance, personal check may be held up to 14 days before shipping is initiated. With this form of payment, shipping USPS first class may take up to 25 days (the average, however is 8 days) or 17 days if you elect to ship with our USPS Express Mail option (the average is 3 days).
We do not accept international checks.
How long will take to receive my order?
DOMESTIC TRANSIT TIME
- We ship within 24 hours of payment received, excepting when embroidery is ordered or when payment is made by personal check.
- We ship Monday- Friday; we do not ship Saturdays, Sundays or Federal Holidays. (We define Monday- Friday as business days).
- Shipping USPS First Class, on average, takes 5-7 business days for delivery, and we ask that you allow up to 11 business days.
- Transit time may take an additional 7 days when you order embroidery (or a total of 12-14 days).
- Transit time may take an additional 14 days when you pay by personal check ( or a total of 19-21 days).
DOMESTIC TRACKING
- USPS is a very reliable and economical method of shipping. While we can confirm our date of shipping, the USPS does not provide a tracking code and, as such, we cannot track your purchase en route. We do, however, insure your items against loss. If tracking is important to you, we encourage you to ship via our USPS Express Mail option.
INTERNATIONAL SHIPPING METHOD
- We ship USPS Airmail; for faster delivery, you may elect to ship USPS Express Airmail
INTERNATIONAL TRANSIT TIME
- We ship within 24 hours of payment being received; excepting when embroidery is ordered
- We ship Monday- Friday; we do not ship Saturdays, Sundays or Federal Holidays. ( We define Monday- Friday as business days)
- Shipping USPS Airmail, on average, takes 10-14 business for delivery. However, your government Customs may hold your purchase up to an additional eight weeks
- Transit time generally takes an additional 7 days when you order embroidery (or a total of 17-21 days).
INTERNATIONAL DUTIES / TAXES
- We are required by law to accurately list the contents and price of your purchases. Your purchases may be subject to duties and or taxes. You, the buyer, are responsible for any duties, taxes and customs changes.
- Your duty / tax liability may be lessened if your purchase is a gift. You can indicate whether your purchase is a gift when you check out.
INTERNATIONAL TRACKING
- We can confirm our date of shipment. USPS Airmail does not provide a tracking code and, as such, we cannot track your purchase en route. If tracking is important, we encourage you to ship via our USPS Express Mail
Shipping Method
(USA) |
1st Item |
Each Additional Item |
USPS First Class
(5-7 business days) |
5.85 |
2.25 |
USPS Prority Mail
(2-4 days) |
$7.85 |
$2.25 |
USPS Express Mail
(1-2 days) |
$20.00 |
$3.00 |
Shipping Method
(Canada) |
1st Item |
Each Additional Item within 7 Days |
| USPS Airmail (10-14 business days.
Please allow up to 8 weeks for items to clear customs.) |
$6.95 |
$2.95 |
| USPS Express Mail (2-4 days)*We cannot
guarantee packages clearing customs within this
time frame |
$24.00 |
$4.00 |
Shipping Method
(Worldwide) |
1st Item |
Each Additional Item within 7 Days |
| USPS Airmail (10-14 business days.
Please allow up to 8 weeks for items to clear customs.) |
$14.00 |
$4.00 |
| USPS Express Mail (2-4 days)*We cannot
guarantee packages clearing customs within this
time frame |
$24.00 |
$4.00 |
How long will it take to get an item embroidered?
Most items purchased from Sophias Style Boutique can be personally embroidered for $8 per item. Please allow 7 days after cleared payment for items to be personally embroidered. Please note that we cannot accept returns for embroidered items.
Do you have a size chart? Do your items run true
to size?
To ensure the perfect fit,
we have included the exact measurements of each item
within the description. Click here to view our general girl's size chart
Click here to view our girls shoe size chart
How do we return an item?
You are more than welcome to return any item you purchase from our store. We accept returns within 30 days of purchase. Please just ensure it is in original condition and the tags are still attached. Also be sure to include your name, the reason for return (such as 'too small' or 'too big'), and the item number or order number (top left of invoice). Included with every order is a return postage sticker, that you can use to return any items you need to.
Click Here to download a printable version of the return mailing label
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