No Hassle Returns at SophiasStyle.com

We are more than happy to accept returns, and pride ourselves on having a simple and convenient return policy.  With the exception of special occasion wear (please see below for our Special Occasion Wear Return Policy) and embroidered items, we will accept returns on items within 30 days of the shipped date.  Please note that embroidered items cannot by returned and we charge a 20% restocking fee for all returned special occasion dresses. To ensure that you will receive a full product refund, please only return items that meet the following criteria:

• Items are unworn
• Items are unwashed
• All tags are still attached
• Items have not been embroidered
• Items are sent back to us within 30 days of shipped date
• On International orders, all applicable duties/ taxes have been paid.
• We cannot accept returns on undergarments or hair accessories
• Furniture and lighting are subject to a 10% restocking fee upon return

Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only. Shipping will not be refunded.   If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department at 1-866-423-2231 or email us at help@sophiasstyle.com.

*PLEASE NOTE: Our SPECIAL OCCASION RETURNS POLICY is detailed below. If you wish to return a Special Occasion Dress, please scroll down to view our policy.

How to Return an Item

We do offer a pre-paid return shipping label.  Please note:  when using this label, a $5.85 charge for the first item, and a $2.25 charge for each additional item will be deducted from your total refund.  For international returns, $14.99 will be charged for the first item and $4.99 for each additional item in order to cover shipping costs. You can download a printable version of the return mailing label.  You may also opt to mail your return to us yourself through any carrier you choose, and take full responsibility for all charges incurred. Please use the form below to note why your are returning the product and to ensure the fastest response to your return.

Order or Item #	Quantity	Price	Reason for Return

Returns must be shipped to:
Sophias Style Boutique
14808 Shepard Street
Suite 100
Omaha, NE 68138

To ensure you item is returned and refunded without error or complication, please take the following steps: 

• Package your items securely. 
• Securely affix the return label to the outside of the package. 
• Include your full name, invoice number, daytime phone number, and reason for return (i.e. “too big”) within the package.
• If you choose not to use the return label provided, we recommend shipping with a carrier that provides tracking information. 

Special Occasion Wear Return Policy

Special Occasion  Wear consists of:

• Communion/Confirmation Dresses
• Pageant Gowns
• Flower Girl Dresses
• Christmas Dresses
• Easter Dresses
• Boys Formal Wear
• Christening/Baptism Gowns
• Quinceanera Gowns
• Prom/Formal Gowns
• Maternity Apparel

If you purchase a special occasion wear item, and for any reason are dissatisfied with your purchase, you are more than welcome to return it to us for a refund. There will be a 20% restocking fee for special occasion wear. Please ship your return to us within 14 days of receipt.  We cannot accept special occasion wear returns after more than 14 days.  Please ensure that your return is in its original condition as per the following criteria:

• Items are unworn
• Items are unwashed
• All tags are still attached
• Items have not been embroidered
• Items are sent back to us within 14 days of shipped date
• On International orders, all applicable duties/ taxes have been paid.

Any items returned to us that do not meet these criteria will be eligible for a partial refund or store credit only.  If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department at 1-866-423-2231 or email us at help@sophiasstyle.com. 

All returns are handled within four business days of receipt at our warehouse. Please allow up to 30 days for credit to appear on your credit/debit card billing statement

When packaging your return, be sure to include your name, the reason for return (i.e. 'too small' or 'too big'), and the item number or order number (top left of invoice). There is an additional 20% restocking fee for special occasion wear.  Click here to download a printable version of the return mailing label.  Please note that there is a charge for using our return mailing label. This charge is $5.85 for the first item and $2.25 each additional. This shipping charge will be deducted from your refund. NOTE: This mailing label is only for returns made within the continental US. You are not required to ship your return with our return shipping label.

Canceling An Order
We will make every effort to honor your request to cancel an order after it has been submitted. However, once the submit button has been clicked, the order will begin processing, and we cannot guarantee that we will be able to stop it. We are happy to cancel any items off your order that may be on backorder and have not yet shipped. Please email us at help@sophiasstyle.com or call 1-800-423-2261.