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- Contact Us
- Accepted Payment Methods
- Declined Credit Card
- Shipping Costs
- Size Chart
- Embroidery Service
- Do you have any additional sizes or styles in stock?
- Will taxes/duties be charged upon delivery?
- Can you mark the item as a gift or sample?
- What happens if I don't pay within 14 days of my first purchase?
- How long will it take to receive my order?
- Tracking Numbers
- Returns/Exchanges
- Customer Service Hours
- Contact Us
-
1-866-423-2231
Voicemail 24/7 (response within 24-48 hours and by order of receipt).Customer Service Hours
Monday – Friday: 8a.m. - 4p.m. CST
Saturday: 10a.m. – 2p.m. CSTSophias Style Boutique
14808 Shepard Street #100
Omaha, NE 68138 - Accepted Payment Methods
Our secured checkout system accepts the following methods of payment:
- Paypal
- Credit Card: MC / VISA / AMEX / DISC
- Cashier Check: must be in U.S. funds. Please print your order or item number on the check.
- Money Order: must be in U.S. funds. Please print your order or item number on the check.
We do not accept personal or international checks.
After checkout is complete, money orders can be sent to:
Sophias Style Boutique
14808 Shepard Street
Omaha, NE 68138- Declined Credit Card
In almost all instances credit cards are declined because of an AVS mismatch error. This simply means that the U.S credit card processing company was unable to verify your billing address. This security precaution is put in place to protect card holders from credit card fraud.
A very safe and effective way to avoid these issues is to select PayPal during the checkout process rather than a credit card. PayPal is completely safe and is the largest online payment method in the world. The set up takes only a couple of minutes and it will eliminate the issues with the AVS errors.
If you continue to have problems with payment, just complete your order and mark payment as a money order. Then you can contact us at 1-888-626-6724 and we will help you further.
- Shipping Costs
Shipping Method
(USA)1st Item Each Additional Item USPS First Class
(5-7 business days)$6.99 NO ADDITIONAL CHARGE Expedited Service
(3-5 business days)$9.89 $1.99 UPS Next Day Air Saver
(1-2 business days)$19.99 $2.99 *Hawaii, Alaska, APO & PO Box address are shipped via USPS
*Holidays and weekends are not considered business days
*Orders to Hawaii and Alaska are not considered lost until 20 days after shipment
Shipping Method
(Worldwide)1st Item Each Additional Item within 7 Days Standard Flat Rate International Shipping
(10-15 business days. Please allow up to 8 weeks for items to clear customs.)$9.99 NO ADDITIONAL CHARGE USPS Express Mail (2-4 days) *We cannot guarantee packages clearing customs within this time frame $28.00 $5.00 - Size Chart
To ensure the perfect fit, we have included the exact measurements of each item within the description. Click here to view our general girl's size chart
Click here to view our girls shoe size chart
- Embroidery Service
Most items purchased from Sophias Style Boutique can be personally embroidered for $8.99 per item. Please allow 7 days after cleared payment for items to be personally embroidered. Please note that we cannot accept returns for embroidered items.
Adding that extra something special to a garment has never been easier with our personal embroidery service! Hundreds of our girls clothes, boys clothes and baby clothes can be embroidered with a monogram or name. Simply follow the steps below to add our custom embroidery service to your order:
Step One
On an item page you will see the Monogram It! headline below the size drop down menu. Click “yes” to add personalized embroidery service to your order for just $8.99.
Step Two
Select your monogram type, either a single initial or a word (maximum 15 characters). Enter the desired letter or words. Then select a font and thread color from the selections provided. You can see a preview of your embroidery by clicking the “Get Preview” button.
Step Three
When you are satisfied with the style and color of your embroidery, simply click the “Add To Cart” button to put the embroidered item into your shopping cart. ($8.99 embroidery charge will automatically be added to the item total). Now you can continue shopping or proceed to the checkout!
- Do you have any additional sizes or styles in stock?
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Everything we have in stock can be found on our website: www.SophiasStyle.com. All available sizes for an item will appear in the size drop down menu.
- Will taxes/duties be charged upon delivery?
- We are required by law to accurately list the content and prices of your purchase. Your purchase may be subject to duties / taxes and customs charges. You, the buyer, are responsible for any applicable duties / taxes and customs charges. For an estimate of these charges, we suggest you contact your local authorities.
- Can you mark the item as a gift or sample?
- At checkout, you can indicate that your purchase is a gift. We will then note on your purchase content and price and that it is a gift. Note that purchasing a gift may lessen your duty / tax / customs liability.
- What happens if I don't pay within 14 days of my first purchase?
- If payment is not received within 14 days of the original purchase, the checkout will expire and the order will be cancelled. In the event of an extenuating circumstance, please contacts us via email or phone and we will gladly re-open your checkout.
- How long will it take to receive my order?
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No matter what shipping method you choose, your purchase will automatically be shipped within 24-48 hours of payment received, with the exceptions of emboridered items and pre-order items.
DOMESTIC TRANSIT TIME
We ship Monday- Friday. We do not ship Saturdays, Sundays or Federal Holidays. (We define Monday- Friday as business days).
Shipping USPS First Class, on average, takes 5-7 business days for delivery, and we ask that you allow up to 11 business days. For guaranteed delivery, we encourage you to ship via our UPS Next Day Air Saver (2 Business Days after shipment) option.
Shipping Expedited Service, on average, takes 3-5 business days for delivery, and we ask that you allow up to 11 business days. For guaranteed delivery, we encourage you to ship via our UPS Next Day Air Saver (2 Business Days after shipment) option.
Shipping UPS Next Day Air Saver is guaranteed 2 business day delivery after shipment.
Transit time may take an additional 7 days when you order embroidery (a total of 12-14 days).
Transit time may take an additional 14 days when you pay by money order (a total of 19-21 days).
Pre-order items will ship within 2-4 business days of advertised ship date.
DOMESTIC TRACKING
When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at either of the two websites listed below:
INTERNATIONAL TRANSIT TIME
We ship USPS Airmail. For faster delivery, you may elect to ship via USPS Global Express Mail.
We ship Monday- Friday. We do not ship Saturdays, Sundays or Federal Holidays. (We define Monday- Friday as business days)
Shipping Flat Rate International, on average, takes 10-15 business days for delivery. Please note your government’s Customs may hold your package up to 8 weeks.
Shipping USPS Express Airmail, on average, takes 2-4 business days for delivery. Please note that your government’s Customs may hold your package up to 8 weeks.
Transit time generally takes an additional 7 days when you order embroidery (or a total of 17-21 days).
INTERNATIONAL TRACKING
Shipping USPS Airmail, your package can be tracked within the United States at the website listed below. However, once a package leaves the United States it can no longer be tracked. If tracking is important, we encourage you to ship via our USPS Global Express Mail option.
INTERNATIONAL DUTIES / TAXES
We are required by law to accurately list the contents and price of your purchases. Your purchases may be subject to duties and or taxes. You, the buyer, are responsible for any duties, taxes and customs changes.
Your duty / tax liability may be lessened if your purchase is a gift. You can indicate whether your purchase is a gift when you check out.
- Tracking Numbers
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Domestic Shipping / Tracking:
When your items ship, you will receive a tracking number via a shipping confirmation email sent to the email address you provided at the checkout. We ship with two carriers, UPS and USPS. Using the tracking number provided, you can track the status of your package at either of the two websites listed below:
Please note that UPS Next Day Air Saver (2 Business Days after shipment) is our only guaranteed shipping method. If tracking is important to you, we encourage you to ship our UPS Next Day Air Saver (2 Business Days after shipment) option. All other forms of domestic shipping are not guaranteed and may take up to 11 days to arrive. However, we do insure your package against loss, which is defined as non-arrival 11 days or more after ship date.
International Shipping / Tracking:
We ship USPS International Airmail. We can confirm our date of shipment and United States tracking information is available. However, once an international package has left the United States it is unable to be tracked. Also please note that while Flat Rate International Shipping takes an average 10-15 business days for delivery, your government’s Customs may hold your package up to 8 weeks. If tracking is important, we encourage you to ship via our USPS Global Express Mail option.
- Returns/Exchanges
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Returns
You are more than welcome to return any item you purchase from our store. We accept returns within 30 days of purchase. Please just ensure it is in original condition and the tags are still attached. Also be sure to include your name, the reason for return (such as 'too small' or 'too big'), and the item number or order number (top left of invoice) Included with every order is a return postage sticker that you can use to return any items you need to. Please note that using our return label means you will be charged $5.85 return shipping for the first item and $2.25 for each additional item.
Items that have been embroidered cannot be returned.
Click Here to download a printable version of the return mailing label
Exchanges
If we wait until we receive the return item to complete a traditional exchange, we cannot guarantee that the new item you want will still be in stock. Rather, we encourage you to purchase the new item in the size that works best for you and we will reimburse your account as soon as we receive the return item. This ensures that the new item you want is in stock.
- Customer Service Hours
-
E-Mail:
We will respond within 24 business hours.
Phone:
1-866-423-2231
Monday – Friday: 8a.m. - 4p.m. CST
Saturday: 10a.m. – 2p.m. CSTVoicemail 24/7 (response within 24-48 hours and by order of receipt).
Mailing Address:
Sophias Style Boutique
14808 Shepard Street #100
Omaha, NE 68138